Privacy Policy
Last updated: [7/30/2026]
Dahab Hub ("Dahab Hub," "we," "us," or "our") operates the website dahabhub.com and the Dahab Hub mobile application (together, the "Services"), a marketplace that connects people interested in gold and silver jewelry with verified jewelers and stores in Egypt. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Account information: name, phone number, email address, and password (for store/vendor accounts) when you register, apply to become a partner store, or contact our support team.
- Store/vendor information: shop name, description, logo, store photos, business address, store location (via a Google Maps link you provide), phone numbers, and social media links, if you apply to list a store with us.
- Usage information: pages visited, features used, and general interaction data collected automatically when you browse the website, to help us improve the Services.
- Communications: messages you send us through the support form, email, or other contact channels, including any information you choose to include in them.
- Cookies and similar technologies: small files stored in your browser to keep you signed in, remember your language preference, and understand how the website is used.
How We Use Information
- Operate, maintain, and improve the website and marketplace
- Create and manage vendor/store accounts and review store applications
- Respond to support requests and communicate with you about your account
- Display current gold and silver price information
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who help us run the Services, such as hosting providers, error-monitoring/crash-reporting tools, and email/SMS delivery providers, under confidentiality obligations
- Other users, where store information you submit (e.g., shop name, location, contact details) is intended to be shown publicly on the marketplace
- Authorities, where required by law or to protect our rights, users, or the public
Data Retention
We retain account and store information for as long as your account is active, or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where retention is required by law.
Deleting Your Account
You can delete your Dahab Hub account at any time:
- From the app: Open the Dahab Hub app > go to Profile > Account > Delete Account.
- If you no longer have the app installed: send an email to support@dahabhub.com from your registered email address, including your registered phone number, and our team will process the deletion of your account and associated personal data.
Deletion requests are typically processed within a reasonable period. Some information may be retained where required for legal, security, or accounting purposes.
Children's Privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will take appropriate action.
Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us at support@dahabhub.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.
Contact Us
Email: support@dahabhub.com