Support

We're here to help you get the most out of Dahab Hub. Browse the topics below, or reach out through our Contact Us page if you can't find what you need.

Account & Login

Vendors log in with the email and password submitted in their store application.
Forgot your password? Use the "Forgot password" link on the login page to reset it by email.
To change the email on your account, contact an admin — it can't be edited from your profile.

Browsing Prices & Products

Gold and silver prices update automatically throughout the day based on live market rates.
Each product's price includes the metal cost, making fees, and any applicable tax set by the vendor.
To buy a piece, follow the contact details on the product's vendor profile — purchases happen directly with the store.

Becoming a Vendor

Apply from the mobile app under "Join as a vendor." Our team reviews every application.
Once approved, you'll receive dashboard login details to manage your shop, products, and stories.
Profile changes to sensitive details are reviewed by an admin before going live.

Still need help?

Visit our Contact Us page to send our team a message, or check the Help & FAQ page for quick answers. Our support team typically responds within one business day.